Professional passion
As a professional relation of Faber, you need to rely on straightforward service and clear information. The dedicated service area for Faber fireplace specialists therefore provides all the necessary practical and easily accessible information on our prod
Distribution Agreement
As an official Faber dealer, you have concluded a distribution agreement with us for the rules of the game regarding the sale of our products. This distribution agreement refers to 3 annexes regarding the brand guidelines for website/webshop use, manual/guidelines for social media and guidelines for the application of Optimyst technology. You can download this document below, you do not need a login for this.
If you have any questions about this, please contact the sales department or your local representative.
Annexes
Below you will find the most current version of the marketing annexes from the distribution agreement.
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PDFannex_marketing_distribution-agreement_faberDownload
Insezo
Service Portal
The Service Portal has been developed to serve you as a dealer better and faster in solving various problems with Faber fireplaces. To use this portal, you need a login. Have you not yet received a login or have you lost your access data? Please contact us using the button at the bottom of the page.
Service manual
Below you will find the most current version of our service manual for dealers.
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PDFService manual 2019Download
Brand Identity
Base
Here you can find all available and downloadable materials conveniently arranged by product. All available photo and video materials can also be found here in high resolution. You can also find all available documentation here, such as consumer and dealer brochures, specifications sheets, manuals, etc. No login is required to use Base.
If you cannot find what you are looking for, please contact us using the button at the bottom of the page.
Brand Guidelines
In the document below you will find all guidelines regarding the application of our brand in communications.
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PDFFaber Brand GuidelinesDownload
Exploded Views
Exploded Views Gas
Blokhus
Jelling (GV36)
Jelling (GV36+ABTT)
Jelling (GV60)
MatriX 1050x500 I (50mm)
MatriX 1050x500 I HW (50mm)
MatriX 1050x500 III (50mm)
MatriX 1050x500 III HW (50mm)
MatriX 1050x500 IIL (50mm)
MatriX 1050x500 IIL HW (50mm)
MatriX 1050x500 IIR (50mm)
MatriX 1050x500 IIR HW (50mm)
MatriX 1050x650 I (50mm)
MatriX 1050x650 I HW (50mm)
MatriX 1050x650 III (50mm)
MatriX 1050x650 III HW (50mm)
MatriX 1050x650 IIL (50mm)
MatriX 1050x650 IIL HW (50mm)
MatriX 1050x650 IIR (50mm)
MatriX 1050x650 IIR HW (50mm)
MatriX 450x500-I (50mm)
MatriX 450x500-III (50mm)
MatriX 450x500-IIL (50mm)
MatriX 450x500-IIR (50mm)
MatriX 450x650-I (50mm)
MatriX 450x650-III (50mm)
MatriX 450x650-IIL (50mm)
MatriX 450x650-IIR (50mm)
MatriX 800x500-I (50mm)
MatriX 800x500-I HW (50mm)
MatriX 800x500-III (50mm)
MatriX 800x500-III HW (50mm)
MatriX 800x500 IIL (50mm)
MatriX 800x500 IIL HW (50mm)
MatriX 800x500 IIR (50mm)
MatriX 800x500 IIR HW (50mm)
MatriX 800x500 RD LL (50mm)
MatriX 800x500 ST LL (50mm)
MatriX 800x650-I (50mm)
MatriX 800x650-I HW (50mm)
MatriX 800x650-III (50mm)
MatriX 800x650-III HW (50mm)
MatriX 800x650 IIL (50mm)
MatriX 800x650 IIL HW (50mm)
MatriX 800x650 IIR (50mm)
MatriX 800x650 IIR HW (50mm)
Relaxed L (type 3) framed
Relaxed L (type 3) frameless
Respect Premium OC
TheBUZZ
TheMOOD ST
TheMOOD
Triple L (type 1)
Vejen
Exploded Views Pilot Light Sets
Exploded view pilot flame 20900154 - Propane (G30_G31)
Exploded view pilot flame 20900315 - Natural gas (G25_G20)
Exploded view pilot flame 20900316 - Propane (G30_G31)
Exploded view pilot flame 20900627 - Natural gas (G25_G20)
Exploded view pilot flame 20900628 - Propane (G30_G31)
Exploded view pilot flame 20901496 - Town-gas (G150.1) - Denmark only
Exploded view pilot flame 20901682 - Town-gas (G150.1) - Denmark only
Exploded view pilot flame 20901683 - Town-gas (G150.1) - Denmark only
Exploded Views Electric
e-MatriX 800x1600 ST
e-MatriX heat 800x500 I, type 1 (BEFORE RE-ENGINEERING)
e-MatriX heat and no heat 800x500 I, type 1.1 (RE-ENGINEERED)
e-MatriX mood 800x500 I (RGB) - from serial number E-22440032 onwards
e-MatriX mood 800x500 I
e-MatriX heat 800x500 III, type 1 (BEFORE RE-ENGINEERING)
e-MatriX heat and no heat 800x500 III, type 1.1 (RE-ENGINEERED)
e-MatriX heat 800x500 IIL, type 1 (BEFORE RE-ENGINEERING)
e-MatriX heat and no heat 800x500 IIL, type 1.1 (RE-ENGINEERED)
e-MatriX mood 800x500 IIL (RGB) - from serial number E-22440032 onwards
e-MatriX mood 800x500 IIL
e-MatriX heat 800x500 IIR, type 1 (BEFORE RE-ENGINEERING)
e-MatriX heat and no heat 800x500 IIR, type 1.1 (RE-ENGINEERED)
e-MatriX 800x500 RD
e-MatriX heat 800x500 RD
e-MatriX mood 800x500 RD (RGB) - from serial number E-22440032 onwards
e-MatriX mood 800x500 RD
e-MatriX 800x500 ST
e-MatriX heat 800x500 ST
e-MatriX mood 800x500 ST (RGB) - from serial number E-22440032 onwards
e-MatriX mood 800x500 ST
e-MatriX heat 800x650 I, type 1 (BEFORE RE-ENGINEERING)
e-MatriX heat and no heat 800x650 I, type 1.1 (RE-ENGINEERED)
e-MatriX heat 800x650 III, type 1 (BEFORE RE-ENGINEERING)
e-MatriX heat and no heat 800x650 III, type 1.1 (RE-ENGINEERED)
e-MatriX heat 800x650 IIL, type 1 (BEFORE RE-ENGINEERING)
e-MatriX heat and no heat 800x650 IIL, type 1.1 (RE-ENGINEERED)
e-MatriX heat 800x650 IIR, type 1 (BEFORE RE-ENGINEERING)
e-MatriX heat and no heat 800x650 IIR, type 1.1 (RE-ENGINEERED)
Exploded Views Accessories
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